Behavior Change Conversations That Work

Who this is for

• Clinicians and allied health staff with brief appointment windows
• Health and wellness coaches building a repeatable method
• Supervisors who coach frontline teams

Prerequisites: No prior coaching training required. Access to at least one real or simulated conversation each week.

What you will be able to do

1. 01

   Open a change conversation without triggering resistance

2. 02

   Distinguish readiness from compliance and respond to each

3. 03

   Agree on one specific, testable next step with the person in front of you

4. 04

   Document the plan and follow up in under five minutes

Module preview

1. 01

   Orient: why brief conversations move behavior

   Evidence base, scope, and what success looks like.

2. 02

   Learn: the four moves of a change conversation

   Short teaching segments with annotated transcripts.

3. 03

   Notice: readiness, ambivalence, and resistance

   Paired demonstrations you analyze side by side.

4. 04

   Practice: the five-minute conversation

   Scenario work with structured decision points.

5. 05

   Receive feedback: rubric and instructor review

   Submit one recorded or written conversation.

6. 06

   Reflect and demonstrate

   Final performance task assessed against the practice rubric.

Practice and assessment

Every module ends with an applied task drawn from real practice settings. Two submissions receive rubric-based instructor feedback.

Credential

Certificate of completion issued on passing the final performance task. This course does not confer licensure or professional certification.