Wellness Academy← Explore courses
Listening That Changes the Next Ten Minutes
Use focused listening to move a stuck conversation forward.
Self-paced3 weeks1–2 hours per weekSkill Badge
Who this is for
- Frontline staff
- Team leads
- Anyone in recurring difficult conversations
Prerequisites: None.
What you will be able to do
- 01
Reflect meaning rather than repeating words
- 02
Interrupt your own advice reflex
- 03
Close a conversation with a shared understanding
Module preview
- 01
Orient: what listening is for
Purpose and success criteria.
- 02
Learn: reflection and summary
Teaching segments with transcripts.
- 03
Practice: three recorded scenarios
Applied tasks with automated guidance.
Practice and assessment
Scenario-based practice with written feedback prompts.
Instructor
Dr. Naomi Reyes
Behavioral health faculty
Twenty years in primary-care behavioral integration and clinician training.
Credential
Skill badge on completion of all practice tasks.